These terms and conditions (the "Terms and Conditions") govern the use of customer engagement channels including www.cargobikeparts.co.uk, an e-commerce website, and any communication between Cargo Bike Parts and customers via email or other channels (collectively referred to as the "Sites").

These Sites are owned and operated by Cargo Bike Parts.

By using these Sites, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions at all times.

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Intellectual Property

All content published and made available on our Sites is the property of Cargo Bike Parts. This includes, but is not limited to images, text, logos, documents, product descriptions, and downloadable files.

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Acceptable Use

As a user of our Sites, you agree to use our Sites legally and not to:

• Violate any laws or regulations
• Infringe the rights of others
• Attempt to gain unauthorized access to accounts or systems
• Engage in fraudulent activity
• Post or transmit harmful, offensive, or inappropriate content

We reserve the right to restrict or terminate access if these Terms are violated.

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Accounts

When creating an account, you agree that:

• You are responsible for maintaining the confidentiality of your account
• All information provided is accurate and up to date

We reserve the right to suspend or terminate accounts that violate these Terms.

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Sale of Goods

These Terms govern the sale of goods available on our Sites.

Products available include:

• Cargo bike parts
• Bike components and accessories
• Maintenance and replacement parts

All product descriptions, images, and specifications are provided as accurately as possible, but we do not guarantee complete accuracy.

We reserve the right to modify, reject, or cancel any order. If payment has been processed, a full refund will be issued.

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Payments

We accept the following payment methods:

• Credit / Debit Cards
• PayPal
• Apple Pay
• Google Pay
• Bank Transfer

By providing payment information, you authorize us to charge the applicable amount.

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Shipping and Delivery

We offer delivery within the UK and internationally.

Estimated delivery times:

• UK Standard Delivery: 1–5 business days
• International Delivery: 3–12 business days depending on destination and courier service

Delivery times may vary due to external factors.

Customers are responsible for:

• Providing accurate delivery details
• Paying any customs duties or import taxes for international orders

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Right to Cancel (UK Customers)

Under UK law, customers have the right to cancel within 14 days of receiving goods.

To cancel, contact us at:
📧 hello@cargobikeparts.co.uk

Customers are responsible for return shipping costs unless the item is faulty.

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Returns & Refunds

Refund requests must be made within 14 days of delivery.

Refunds may be issued if:

• Item is faulty
• Item does not match description
• Wrong item received

Non-refundable items may include:

• Used or installed parts
• Clearance items

Returned items must be unused and in original packaging.

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International Orders

Orders shipped outside the UK may be subject to:

• Import duties
• Taxes

These charges are the responsibility of the customer.

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Limitation of Liability

Cargo Bike Parts is not liable for any indirect, incidental, or consequential damages resulting from the use of our Sites or products.

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Applicable Law

These Terms are governed by the laws of England and Wales.

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Changes

We reserve the right to update these Terms at any time. Changes will be posted on this page.

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Contact

If you have any questions, please contact us:

📧hello@cargobikeparts.co.uk
🌐 www.cargobikeparts.co.uk